Completing Work Orders

The closing checklist

Before you tap Complete, capture time spent in actual hours, parts used pulled from inventory so stock auto-decrements, resolution notes describing what you did and found, after-work photos, and a failure cause if applicable. Specific notes beat vague ones: instead of Replaced gasket, record size, condition, and any recommendation such as reducing the PM interval. Voice-dictate on mobile if typing is slow.

When to close versus leave open

Close when work is fully done, the asset is verified operational, and all parts and time are logged. Leave open with status updated when work is blocked, mark On hold with a comment. If you found a second issue, open a new work order and link them. If the fix needs checking later, mark Awaiting verification. Do not close prematurely just to improve counts.

Verification and linking

Some work orders require supervisor sign-off. You will see Submit for verification instead of Close; the supervisor reviews your notes and photos, then closes it or returns it with a question. To link follow-up work, open a new work order from the More menu so it pre-fills the asset, and mention it in the old thread. Log time as you go, take before, during, and after photos, and keep logged time honest to help capacity planning.