Understand Your Dashboard and KPIs

Core operational cards

The dashboard shows what needs attention now, what is overdue, what is completed, and where exposure concentrates. Understand these first: Open work is active work still needing execution, Overdue is work past its SLA or due target, Due this week is work to handle soon, and Completed 7d is work closed recently.

On higher tiers, cards may show backlog aging, MTTR, on-time completion, downtime, exposure, critical assets, and confidence signals.

Drill-downs and trust

Every important card should lead to the underlying work. When you click a card, the list should match the count, the filter state should be visible, and the work orders should explain the number. If a card and its drill-down disagree under the same scope, treat it as a data-trust problem.

Reading KPIs

KPIs are directional signals that show where to inspect next, not full explanations. Always check facility, date range, filters, and whether the metric uses open, completed, or overdue work, assets, alerts, or risk.

1. 01Identify the metric that changed and confirm its scope and date range.
2. 02Open the drill-down and review contributing records.
3. 03Decide whether it is normal operations, cleanup, or a real issue.

KPIs improve when assets are linked correctly, work is closed with notes, PMs are maintained, imports are cleaned, and duplicates are retired.